Call: 0800 073 5757

Introduction

Alba Beverage Company Limited (“Alba”, “We” or “Our”) respects your privacy and is committed to protecting your personal data. Our Privacy Policy outlines the information we collect and how we use it and applies to the information collected through this site and other sources. Our Policy may change over time and will be updated when this occurs.

Website

This website is owned and operated by Alba Beverage Company Limited “Alba” or “we”). At Alba, we recognize that visitors to our site may be concerned about the information they provide to us and how we handle that information.

The data controller is our Company Alba Beverage Company which is registered and located at 1a West Craigs Industrial Estate, Turnhouse Road, Edinburgh, EH12 0BD.

This is a business to business website and our products and services are not intended for children under 16 years and we do not knowingly collect data relating to those children. We do not knowingly collect special personal data or hold personal information about our customers and or prospects, such as their home address.

  1. Conditional Use of this Site

Your access to and use of this Site and its contents (the “Site”) is subject to the terms and conditions of this Privacy Policy (“Privacy Policy” or “Policy”), and all applicable laws. By accessing and using this Site, you (the “User”, “you” or “your”) accept and agree to these without any limitation or qualification.

  1. Our Privacy Guarantee
  • i. Transparency

We will always tell you what data we’re collecting about you and how we use it. We only share your data with trusted partners and will never sell your data.

  • ii. Secure

We are committed to always follow industry best practices to ensure your data is stored safely and securely. We protect the confidentiality, accuracy and availability of the information we collect about you.

  • iii. Control

We will always give you control over the marketing you receive from us. You can choose the types of messages you receive and whether you want to stop receiving marketing communications.

  1. Data we collect and how we use it.

Identity and Contact Information

We don’t require you to register or provide personally-identifiable data to view our site or access most of its content.

On our Site, we collect certain personally-identifiable data related to you and your business for online visitors who choose to use our contact forms to participate in enquiries, offers and questionnaires. Here is how we collect personally-identifiable data.

  • i. “Contact Us” link regarding an enquiry

If you contact us through the “Contact Us” link on this site, we ask you for information such as your name, business name, business e-mail address, telephone contact, and further information about the products and or services you wish to be contacted about.

We do this so we can respond to your comments, questions and requests. We also use the information we collect about you to improve our Site, products and services, and to deliver content that is suited to your interests

  • ii. “Contact Us” link regarding an offer or promotion

If you contact us in response to an on-line offer or promotion, we ask you for information such as your name, business name, business e-mail address, telephone contact, and the promotion or offer you wish to be contacted about.

We do this so we can respond to you and to send you promotional offers, materials, and other communications and information about Alba, its portfolio of brands and its partners. We also use the information we collect about you to improve our Site, products and services.

  • iii. “Contact Us” link regarding our customer questionnaire

If you contact us in response to our on-line customer questionnaire, we ask you for information such as your name, business name, business e-mail address, telephone contact and feedback which enables us to understand your needs and requirements better.

We also use the information we collect about you to improve our Site, products and services, and to deliver content that is suited to your interests. We do this so that we can respond to your comments, questions and request and reward you with a treat with your next order when you provide customer feedback to us.

  • iv. “Contact Us” link regarding our customer referral

If you contact us in response to our customer referral scheme, we ask you for information such as your name, business name, business e-mail address, telephone contact, and the same details of the customer you are referring.

We do this so that we may respond to your comments, questions and request and reward you for the recommendation of another business who becomes a new customer. We also use the information we collect about you to improve our Site, products and services, and to deliver content that is suited to your interests

We don’t keep or use your friend’s details for any other purpose.

  • v. “On-line shopping”

If you purchase products on-line from us, we request your billing and shipping information so we can fulfil your request.

We may contact you with regards to your order request.

We use your billing information only to send you the items you ordered. Your financial information is held by a third party such as PayPal or stripe) we do not retain any financial information.

We record your transaction details such as the products you purchased and where they were despatched to in order to fulfil your order.

Data collected by automated means

We may use cookies, web beacons/pixel tags, log files, and other technologies to collect certain information about visitors to our Site, use of our online services, and interactions with our emails and promotions. For example, through these means, we may collect your browser type and operating system, viewed webpages, links that are clicked, IP address, sites visited before coming to our Site, emails we send that you open, forward, or click through to our Site.
You can set your Internet browser settings to stop accepting new cookies, to receive notice when you receive a new cookie, to disable existing cookies, and to omit images (which will disable pixel tags). Note that the opt-out will apply only to the browser that you are using when you elect to opt out of advertising cookies. Without cookies or pixel tags though, you may not be able to take full advantage of all of Alba website features.
Please see our “Cookies Policy for further information.

Data collected from other sources

We may obtain information about you from other sources, including commercial sources, such as private, GDPR compliant databases. This information may include name, company name, address, email address, telephone number and industry classification. We may use this information to help us tailor our communications to you and to improve our services and products.

  1. How we share your information with third parties

We do not sell or otherwise disclose personally identifiable information about our website visitors, except as described here. We do not share your personally identifiable information with unaffiliated third parties for their own marketing purposes without your consent.

We may share personally identifiable data with collaborative members and suppliers of Alba in order to assist you with an enquiry or order. We may also share the information with service providers we have retained to perform services on our behalf, such as to help run offers and promotions, fulfil orders and provide customer service. These service providers may have access to personally-identifiable data about our website visitors if it is needed to perform their functions for Alba, but they are not authorised by Alba to use or disclose the information except as necessary to perform services on Alba’s behalf or to comply with legal requirements.

In addition, we may disclose information where we think it’s necessary to investigate or prevent an actual or suspected crime or injury to ourselves or others, if required by law, or in response to a request from law enforcement authorities or other government officials.

We may conduct joint promotions with other companies. We may share with our promotional partners (and their service providers) certain personally-identifiable information as necessary to conduct the promotion. We will not share this information with our promotional partners for any other purpose unless you consent to such sharing.

International Transfers

Our websites and their servers are located in the UK and we operate in UK. It may be necessary for us to transmit your personal data to outside the UK, and, where our third party service providers are based either within the European Economic Area (EEA) or outside the EEA, and you agree to this transfer.

  1. Links to other websites

This Site may contain links to other web sites that we do not own or operate. We do not control, recommend or endorse and are not responsible for these sites or their content, products, services or privacy policies. Downloading material from certain sites may risk infringing intellectual property rights or introducing viruses into your system. You should note when you leave this Site and read the privacy policies and terms of these other sites. You should also independently assess the authenticity of any website which appears or claims that it is one of our sites (including those linked to through an email).

  1. Use of “Cookies” on our websites

Alba websites do not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies which are set by any of our websites, or indeed any other website, you can do this through your browser settings. The “Help” function within your browser should tell you how to disable this function.
Please be aware that restricting cookies may impact on the functionality of the Alba websites. For further information, please see our ”Cookie Policy”.

  1. How to Opt-out

We will always provide you with an “opt-out” mechanism to provide you the opportunity to indicate that you do not want us to send you further communications, and if you “unsubscribe” we will stop sending you any. If you do not want us to use your personal information for a particular purpose or disclose it to a third party, you may “opt out” at any time by contacting us in writing stating your preferences at the address or email provided below.

Alba Beverage Company Ltd

1a West Craigs Industrial Estate

Turnhouse Road

Edinburgh

EH12 0BD.

enquiries@albabeverage.co.uk
Specific opt-outs may also be provided at various points of data collection or along with any communications to you. Please note though, by opting-out, you may not be able to participate in certain activities on our websites.

  1. How we protect your data

The security of personally-identifiable data is important to us. We maintain administrative, technical and physical safeguards to protect against unauthorised use, disclosure, alteration or destruction of the personally-identifiable data we collect on this Site.

We use the services of third party who are certified to the payment card data security standards and never store card details.

Our entire site is accessed using https rather than http, meaning that all information that is sent and received is encrypted for additional security. You can see this in the address bar of your browser.

As described in this Privacy Policy, we may in some instances disclose your personal data to third parties. Where we do, we require that third party to have appropriate technical and organisational measures in place to protect your personal data; however in some instances we may be compelled by law to disclose your personal data to a third party, and have limited control over how it is protected by that party.

However, we cannot guarantee the security of such information. To the fullest extent permitted by law, we disclaim all liability and responsibility for any Damages you may suffer due to any loss, unauthorised access, misuse or alteration of any information you submit to this Site.

  1. How long we keep your data

We will only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

At the end of that retention period, your data will either be deleted or anonymised (so that it can no longer be associated with you) for research or statistical purposes.

We control and operate the Site from our Company Location as shown in 13 “Contact Us” (our hosting servers are located in the UK). All matters relating to the Site are governed by the laws of Scotland, without reference to conflict or choice of law principles. You agree that jurisdiction and venue for any legal proceeding relating to the Site shall be in appropriate courts located in Scotland. We do not warrant or imply that the Site or materials on it are appropriate for use outside of the UK. The information set forth in this Site concerning any products or services is applicable only in the UK and these products or services may not be available in all locations. If you are located outside of the UK, you are solely responsible for compliance with any applicable local laws.

  • 10.Your legal rights

We may use the information you provide us to send you offers and information about Alba Beverage Company, its portfolio of brands and its partners. We use this when we have assessed that it is of legitimate business interest and your fundamental rights do not override those interests. We may also process your personal data in order to enter a contract with you or to satisfy a contractual requirement, or to comply with statutory requirements.

If you are located in the EU you have the following rights to:

  • i. “Opt out”

See 7 “Opt Out”. You may ask us not to use your personal data for direct marketing.

  • ii. “Data subject access request”.

You may request access to the personal data we hold about you to view the data we hold about you and to ensure that we are processing it lawfully.

  •  iii. “Correction request”.

You may request correction where the data we hold about you is inaccurate or incomplete. We may have to verify the accuracy of the amendment

  • iv. “Erasure request”.

You may ask us to delete the personal data we hold about you if there is no good reason for us to continue to process it. If we are unable to delete this based up statutory legal requirements we will notify you of this.

  • v. “Withdraw consent”.

You may ask that we stop any consent-based processing of your personal data after you withdraw that consent. This will not affect previously lawful processing of your data. We will advise you of the effect this will have with regards to withdrawing consent.

  • vi. “Object to processing”.

You may ask us not to process your personal data where it is processed on the basis of legitimate interests, but you may feel strongly that this impacts your freedoms and rights. In some cases we may be able to override this is if the compelling reasons for processing (except direct marketing)

  • vii. “Request restriction of processing”.

You may ask for the processing of that information to be restricted in some circumstances: whilst we check accuracy of the data; where our use of the data is unlawful but you do not wish it to be deleted; where you need us to hold it for you to exercise or defend legal claims, even though we no longer have a requirement to retain it; you have objected to our use of your data but we are checking to see if we have legitimate overriding claim to use it.

  • viii. “Request transfer of data”

You may ask for the data portability to you or a chosen third party. The data will be provided in a structured, commonly used machine readable format. Normal circumstances relate to how the data was supplied: in an automated way where you originally provided consent; or from where we used the information to perform a service or contract with you.

  • 11. Transfer of assets

During the course of our business, we may sell or purchase assets. If another entity acquires us or all or substantially all of our assets, personally and non-personally identifiable information we have collected about the users of the Site may be transferred to such entity. Also, if any bankruptcy or reorganization proceeding is brought by or against us, such information may be considered an asset of ours and may be sold or transferred to third parties.

  • 12. Definitions/Interpretation

As used herein:
“Damages” means any and all direct, special, indirect, consequential or punitive loss or other damages of any kind (whether in contract, including fundamental breach, tort, including negligence, or otherwise).
“including” means “including, but not limited to”.
“materials sent to the Site” (and “materials you send to the Site” and other like terms) means anything emailed, uploaded, posted or otherwise transmitted or sent to the Site (whether information, text, material, data or code or other) by you or another user.
“Related Parties” means all of our affiliated companies, Site Developers and other promotional partners.
“Site Developer” means any party involved in creating, producing, delivering or maintaining the Site.
“use of this Site” (and “using” and other like terms) means “any and all use of the Site of any kind whatsoever, including access to, browsing of, reviewing, posting of, transmitting, reviewing, downloading, and other using the Site or any material on the Site.”

  • 13. Updates to this Privacy Policy

Please note we may change information on this Site and/or this Policy, at any time without notice. You should regularly review this Policy for any changes. Any changes will be effective immediately upon the posting of the revised Policy on this Site. By continuing to use the Site, you agree to any changes, and by providing continued access to the Site we are providing you consideration for agreement to such changes.

  • 14. Contact Us

If you have any questions about this Privacy Policy, you can contact us at:
Alba Beverage Company Ltd

1a West Craigs Industrial Estate

Turnhouse Road

Edinburgh

EH12 0BD.

Email us at enquiries@albabeverage.co.uk

Or visit our websites www.albabeverage.co.uk or www.espressopod.uk to contact us using our contact us form.

Alternatively you can call us on 0131 338 5656 (between 9am and 5pm GMT) and we will be happy to assist you with your query.